Support and billing terms
Billing help, policies, and contact.
Review refund and cancellation policies, then use the support form if you need help with billing, account access, or webhook-related issues.
Back to searchRefund policy
No refunds or reversals
All charges for Premium access, extra search packs, and other paid features are final. DeltaCar does not provide refunds, partial refunds, or retroactive billing adjustments once a purchase has been completed.
Subscription terms
Cancel future renewals anytime
Premium subscriptions can still be canceled before the next billing cycle through the Stripe billing portal. Cancellation stops future renewal charges, but it does not refund already completed payments.
Support
Billing support
If you believe there was a duplicate charge, failed upgrade, or incorrect account access after payment, contact support before filing a dispute so the account can be reviewed. Support can help investigate billing issues, but completed purchases remain non-refundable.
Contact support
Send a support request
Use this form for billing problems, account access issues, or upgrade and purchase issues that need a manual review.
FAQ
Common billing questions
Can I get a refund after buying Premium or extra searches?
No. All completed purchases are final and non-refundable.
If I cancel Premium, do I get refunded for unused time?
No. Cancellation stops future renewal charges only. It does not refund the current billing period.
Where do I cancel my subscription?
Go to the DeltaCar account page, click Manage billing, and cancel the subscription in the Stripe billing portal.
When do purchased extra searches appear on my account?
Extra searches are added after Stripe confirms the payment and the webhook updates your account. In most cases your +10 search pack should appear shortly after checkout.
What if I was charged twice or access did not update?
Contact support so the payment and account state can be reviewed. Billing issues can be investigated, but completed purchases remain non-refundable.